Collaboration

CCNA Voice course is the ultimate training program for engineers pursuing the Cisco Certified Network Associate Voice (CCNA Voice) certification. The Cisco Certified Network Associate Voice (CCNA Voice) validates associate-level knowledge and skills required to administer a voice network. The Cisco CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

• Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows.
• Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence.
• Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
• Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
• Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
• Administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications.
• Describe how to maintain a Cisco Unified Communications solution.

Prerequisites:

The knowledge and skills that a learner must have before attending this course are as follows:

• Working knowledge of converged voice and data networks
• Basic knowledge of Cisco IOS gateways
• Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Course Outline

• Overview of Cisco Unified Communications Solutions
• Overview of Administrator and End-User Interfaces
• Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Endpoint and End User Administration
• Enablement of End User Telephony and Mobility Features
• Enablement of Cisco Unity Connection and Cisco Unified Presence
• Cisco Unified Communications Solutions Maintenance

Intended Audience

The CCNA Voice course is designed for students who have previously obtained CCNA certification or have been CCNA trained. This course will also benefit students looking to build and solidify their knowledge of how to design and implement medium-size Unified Communications networks, and as a step towards achieving the CCVP certification

CCNP Voice (Formally CCVP) course is the ultimate training program for engineers pursuing the Cisco Certified Network Professional Voice (CCNP Voice) certification. Cisco Certified Network Professional CCNP Voice validates advance knowledge and skills required to integrate into underlying network architectures. Furthermore, this certification validates a robust set of skills in implementing, operating, configuring, and troubleshooting a converged IP network. With a CCNP Voice certification, a network professional can create a collaboration solution that is transparent, scalable, and manageable. The CCNP Voice focuses on Cisco Unified Communications Manager (formerly Unified CallManager), quality of service (QoS), gateways, gatekeepers, IP phones, voice applications, and utilities on Cisco routers and Cisco Catalyst switches. Additionally, the integration and troubleshooting of Cisco Unified Communications applications are now covered in the CCNP Voice, specifically the Cisco Unity Connection and Cisco Unified Presence applications.

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

• Explain what a voice gateway is, how it works, and describe its usage, components, and features.
• Describe the characteristics and configuration elements of VoIP call legs.
• Describe how to implement IP phones using Cisco Unified Communications Manager Express.
• Describe the components of a dial plan and explain how to implement a dial pan on a Cisco Unified voice gateway.
• Explain what gatekeepers and Cisco Unified Border Elements are, how they work, and what features they support.
• Describe why QoS is needed, what functions it performs, and how it can be implemented in a Cisco Unified Communications network.
• Describe Cisco Unified Communications Manager, including its functions, architecture, deployment and redundancy options, and how to install or upgrade.
• Perform Cisco Unified Communications Manager initial configuration and user management.
• Configure Cisco Unified Communications Manager to support on-cluster calling.
• Implement PSTN access in Cisco Unified Communications Manager and to build a dial plan in a single-site Cisco.
• Implement Cisco Unified Communications Manager media resources.
• Implement Cisco Unified Communications Manager features and applications.
• Describe multisite deployment issues and solutions, and describe and configure required dial plan elements.
• Implement call-processing resiliency in remote sites by using Cisco Unified SRST, MGCP fallback, and Cisco Unified Communications Manager Express in Cisco Unified SRST mode.
• Implement bandwidth management and CAC to prevent oversubscription of the IP WAN.
• Implement Device Mobility and Cisco Extension Mobility.
• Describe and implement CCD deployments.

Prerequisites:

The knowledge and skills that a learner must have before attending this course are as follows:

• Working knowledge of fundamental terms and concepts of computer networking including LANs, WANs, and IP switching and routing.
• Ability to configure and operate Cisco IOS routers in IP environment at the CCNA level

Intended Audience

The CCNP Voice course is designed for candidates who are ready to create telephony solutions that are transparent, scalable, and manageable. Field engineers, network engineers, systems engineers, telecommunications equipment installers and others who currently install, configure and support IP telephony solutions, private branch exchanges (PBXs) and voice-mail systems are eligible to attend this course. This course is also recommended for Internetwork professionals who seek Cisco Certified Network Professional (CCNP) Voice certification. The certification replaces the CCVP certification and is tuned specifically to the role of the Cisco Network Voice Engineer.

Join us for a comprehensive training program to become CCIE Collaboration certified. We will help you refine and consolidate your technical knowledge into an organized and effective strategy for passing your CCIE lab exam. In addition, our Bootcamp will give you real-world practical knowledge to carry you past the CCIE lab and into everyday applications that you’ll use as a CCIE in the field.

Course Content

• week1:
• Network Infrastructure
• Cisco Unified Communications Manager Setup (CUCM)
• Users and LDAP
• Regions and Locations
• Device Registration
• Unified Presence
• Jabber
• Security
• Media Resources
• Cisco IOS Gateways
• Cisco Unified Border Element (CUBE)
• Static Dial Plan Routing
• Dynamic Dial Plan Routing
• Unified Mobility
• Dial Rules


• Week2:
• Misc CUCM Features
• CUCM Express (CUCME)
• Unified Messaging – Unity Connection
• Unified Messaging – Unity Express
• Unified Contact Center Express
• Quality of Service (QoS)
• Lab Strategy